Frequently Asked Questions

No, our leasing agents are happy to give you a tour for free!

We accept walk-ins and appointments.

Up to 2 guests are allowed. Guests can not stay longer than 7 days unless added to the lease agreement.

You can use Spectrum - Community Package.

Yes. We offer a $300 Resident Referral Bonus.

You would need to pay a security deposit to the new community.

Management is available every day in the office from 10AM to 5PM.

You can apply online at www.ardmoreatthetrail.com or at the leasing office.

No, you would not be able to sublet.

We require a 60-day notice + 1 Month Buy-out fee.

Approval takes 24 to 48 hours.

Application fee $75/per person Admin fee $200/per home - (Deposit, Pro-rated Rent & fees due at move in.)

We accept checks, Money orders, Cashiers checks, or Online payments.

You can pay rent via the resident portal www.ardmoreatthetrail.com OR RentCafe Resident Mobile App.

$125 Ardmore Advantage Package (includes cable, wifi, valet trash, and pest control), Pet rent (if applicable).

Yes. 100,000 Liabilty required.

No utilities are included with rent. Ardmore package, water/sewer is paid with rent to office, and electricity is billed separately and paid directly to Duke Energy.

Visit www.DukeEnergy.com or call 1-800-777-9898.

24/hour fitness center with yoga studio, pool, game room, dog park, playground, carwash, rooftop sundeck, Grilling area, walking path, package room, Business Center/Resident Lounge.

The pool is open from 10:00AM - 10:00PM.

Yes, we have unassigned parking. Garages are available to rent for an additional fee.

Some floorplans have a laundry room off the kitchen and others have pantry style in the hallway.

Yes, we love our furry residents and welcome them in our community! We are pleased to accept cats and dogs. Non-traditional pets such as hamsters, gerbils, turtles, frogs, hermit crabs, domestic fish and small domesticated birds are also permitted.

Pet fees are as follows: 

• Pet Limit: 3 (2 dog max)
• Pet Fee: $350 for 1st pet, $250 for each additional pet
• Pet Deposit: N/A
• Pet Rent: $25 per month per pet
• Max Weight: No Limit
• PetScreening: $25 per pet profile per year

There is a Stove, Refridgerator, Dishwasher, and Microwave

We have aggressive breed restrictions. Contact the office for additional details.

Yes, there is a dog park in our community.

No. We can refer a preferred rental company if desired

Yes, we offer 6-15 month leases.

Yes, we offer corporate leases.

We have a package room with lockers. Oversized items can be stored in the office for 24 hours.

The fitness center is open 24 hours.

Interactive Cardio, Free Weights, Yoga Room, Weight Lifting Machines

Quiet time is 10pm to 8am. In addition, we have a 24-hour "respect your neighbor" policy

Our community is near Indian Trail Road

There is a bus Station 2.6mi (Approx 7 minutes) away from our community

Resturaunts, Grocery, Shopping, Movie theater, Skating (ice and roller), Park, Spa,Carolina Courts, Museum

Indian Trail Elementary, Sun Valley Middle, Sun Valley High

There is a dog park on-site & 2.6 miles away

The nearest bike trail is 2.6 miles

Harris Teeter, Publix, Matthews Square are all near our community.

There is a Starbucks 0.9 miles away from our community.

Yes; maintenance is also on-call 24 hours for emergencies only

Submit a maintenance request via the online resident portal.

Service Orders are completed 24 to 48 hours after receiving request.

No, our maintenance team can enter your apartment unit with appropriate permissions.

SmartLock allows you to unlock your door from your phone. If there is a problem with your SmartLock, please visit or call the leasing center or our 24-hour emergency maintence team.

Yes, any holes larger than a nail hole are required to be spackled over before moving out.